Terms of Service

  1. The customer confirms to accept the terms and conditions of this agreement stated below.
  2. The expression "the Company" below means "Tom Lee Music Co., Ltd.".
  3. If there is manufacture defect in the goods sold, customers may return the goods sold to the Company for replacement or exchange for other goods of the same or lesser retail price within 10 days of the purchase or delivery whichever is the later. The customer must ensure the returned goods are of a good condition and under operating mode. In any event, there shall be no refund of the purchase price paid or the Company will charge an administration fee of HK$1,000 or 5% of the selling price, whichever the amount is lower. The decision of the Company shall be final.
  4. The goods will be at the customer's own risk upon delivery. Customers must take delivery within 30 days from the date of order. If a customer does not collect the goods within 30 days as aforesaid, the Company may, upon the customer's full payment of the purchase price and upon the customer's request for storage, store the goods up to a maximum period of 6 months, subject to the customer's advance payment of storage charges. If a customer does not collect the goods at the end of the 6 months’ storage period, the customer is deemed to have abandoned the goods and the Company may, without prior notice, dispose of the goods without any liability to the customer. All payments of the customer are not refundable. In any event, there shall be no refund of the payment made by the customer. The decision of the Company shall be final.
  5. In any event, cancellation, change or refund is not allowed once an order is confirmed.
  6. The amount of online purchase will not qualify any loyalty points of Tom Lee Music Co., Ltd.
  7. Self Pickup in Store
    • The customer should pick up the goods based on the information stated on the confirmation letter, such as date, time and location.
    • A valid redemption letter is required to be present upon pickup product in store. The redemption letter shall be invalid after the expiry date. The redemption letter cannot be exchanged for cash, other coupons or items.
    • Cancellation, change or refund is not allowed once an order is confirmed.
    • The customer can pick up the goods at the specified location after 7 working days of the payment is made or when notified, and the customer shall finish the pickup process within 14 working days as stated on the redemption letter.
    • If the customer fails to pick up the ordered products in the designated period, Tom Lee Music Co., Ltd. reserves the right to charge an additional storage fee to the customer.
    • Terms and Conditions applied. In case of any disputes, the decision of Tom Lee Music Co., Ltd. shall be final.
  8. Delivery Service
    • Delivery service is only applicable to Hong Kong area.
    • Free shipping is only valid for every single online transaction over or equal to HK$1,000 (total price after discount).
    • If the customer fails to receive the ordered products upon the first delivery appointment or gives us inaccurate information on the address, the Company reserves the right to charge an additional delivery fee for subsequent delivery(es).
    • The goods will be at the customer’s own risk upon delivery. Customers are deemed to have taken delivery of goods at the expiry of 30 days as stipulated in paragraph 4 above. If a customer does not collect the goods within 30 days as aforesaid, Tom Lee Music Co., Ltd. may upon the customer’s full payment of the purchase price and upon the customer’s request for storage. Please see below details of additional storage fee.
      1. Monthly storage fee for first 3 months (per unit per month):
        • Grand Piano HK$1,500
        • Upright Piano, Digital Piano and Electone HK$1,200
        • Other Instruments or Products HK$900
      2. Monthly storage fees after the first 3 months shall be 150% of the above fees.
      3. The Company reserves the right to make adjustment of storage fees without prior notice.
    • If the customer requests the company to deliver the goods, the company shall use reasonable efforts to make delivery to the customer, and in such as a case, the company shall not in any way be liable for any loss or damage suffered or sustained by the customer arising from the delivery or failure to deliver or delay in delivery, save and except for gross negligence of the company.
    • Delivery service may be delayed or suspended on days of bad weather conditions, serious flooding or blocked or closed roads. You will be contacted within 24 hours for rescheduling of delivery and such delivery will be made within 7 days thereafter.
    • The Company reserves the right to change the covered area of delivery service without prior notice.
    • The Company reserves the right to revise any terms of the delivery service (including but not limited to the covered areas for delivery and the delivery fee) from time to time without prior notice.
  1. Terms and conditions applied. In case of dispute, the decision of Tom Lee Music Co., Ltd. shall be final.
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